Application Support – Abu Dhabi Islamic Bank

He will also act on assigned tasks in SW projects assigned to him. This will include scoping, alternatives validation, testing and post-implementation validation.


· As a team member, this role will also handle, internal IT & business communications effectively.


· This position requires response and issue resolution during nights and weekends as necessary to meet business needs.


· Day to day issues support and align the business requirements


· Act on incidents that service Desk is unable to do so independently.


· Escalate incidents to SW vendors and provide recreation scenarios as well as proposed solutions that ensure service continuity over the E-channels systems. Follow up delivery of incident/ problem solutions.


· Testing/ verifying solutions provided by vendor side. Build/ upgrade known issues.


· Participate in new application testing & deployment. Sanity checks and technical validation of newly delivered releases/ batches of banking SW before handing them over to UAT


· Document, and track, case histories, issues, and actionable steps taken


· Perform software research, testing, and recommendations when needed


· Handle system development of in house developed systems in line with bank agreed system architecture and development tools and following quality standards


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